If you have ever tried working with a mortgage servicer to have a modification made on your loan, odds are you have experienced one of Dante’s levels of hell. The combination of terrible service, overwhelmed employees, and an ever changing federal mandate has made mortgage servicers the scourge of the financial community. And that is saying a great deal.
Now Bankruptcy judges are starting to take notice, which could lead to some interesting situations. The failure of mortgage companies and servicers to respond in a timely and ethical manner to customer inquiries is creating a stir in the bankruptcy courts.
While the onus is still on the borrowers to repay the loans, the banks also have a responsibility to follow through in a timely manner to let the customer know if the modifications have been approved, or that the paper work needs additional information.
Hopefully, as this Bankruptcy Judge has done in Arizona, the banks and servicers will be held accountable.
On Thursday, something happened. She questioned a Wells Fargo official about the bank’s lack of response — under oath.
The spectacle of a high-ranking banking executive being grilled by an ordinary homeowner was the result of an unusual decision by Judge Randolph J. Haines of the United States Bankruptcy Court to summon a senior executive from Wells Fargo to appear in Mrs. Giguere’s bankruptcy case.
At the hearing, Judge Haines made it clear that he was acting out of concerns about Wells Fargo’s mortgage modification practices generally.
“This is certainly not an isolated case,” he said. “The kind of story I hear from this debtor is one that I and other bankruptcy judges around the country are hearing over and over and over again.” via the NYTimes.com.
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Frustration With Mortgage Servicers Enters The Courts
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